How do I contact sales?

You can contact sales by email or by phone +1 (650) 210-9400 (Ext. 2) 9AM - 5 PM PST. Monday - Friday.

How do I find out shipping costs?

Fill out the shipping address on our order page and click Ship To This Address. You'll then see your shipping options and the shipping costs.

When are orders processed once they are placed on the website?

Domestic orders are processed Monday through Friday excluding standard US Holidays. If the order is received before noon PST, they are generally processed the same day. If they are placed on a holiday or on a weekend, they are generally processed the following business day.

International orders take longer to be authorized for shipping.

If the Sales department is not able to authorize your order, they will contact you by phone or email to resolve the issue. Any problem with your transaction could delay the shipping of your order.

My country is not in the drop down menu can I still order from you?

Sorry, but we cannot support purchases or credit cards from any country not on our drop down list. Most European countries are now supported thru Logitech.com. Please click here and choose your country to make your purchase.

What is the process of dealing with customs/duties/taxes on international orders?

We ship internationally via UPS which charges customs/duties/taxes to the recipient in the form of a C.O.D upon delivery of the product. Customs/duties/taxes vary by country. Please consult our UPS page for further information.

How can I find out about my orders status?

You can e-mail sales@slimdevices.com to check the status of your order.

How can I track my shipment?

Once we have shipped your order, you will receive an e-mail with your tracking number. You can track your package using the UPS website.

What can I do if I mistyped the shipping address?

If you believe you have mistyped any portion of your order, please e-mail sales@slimdevices.com so we can correct it before it is shipped.

I want to see and operate the product before buying. How can I get a demonstration of the unit?

You are most welcome to visit our Mountain View California office between 9AM and 5PM Monday through Friday in order to see a demonstration of how to setup and operate the player. Please call us beforehand at (650) 210-9400 Ext. 2 to notify us of when you intend to visit.

Can I pick up my order from Slim Devices' office in Mountain View, California?

Certainly! Please place your order through the web order form with the words "Will Call" or "I want to pick up from the office" in the comments section. We will call you when the order is ready to be picked up. Please check in with us by calling +1 (650) 210-9400 (Ext. 2) 9AM - 5 PM PST, Monday - Friday before you come to the office to insure that the order will be ready for pick up when you arrive.

What exactly is entailed in the 30-day satisfaction guarantee?

The 30-day satisfaction guarantee means if for any reason you wish to return a player purchased directly through Slim Devices' website within the first thirty days from the day it was shipped, we will refund the price of the player.

Please note that the original shipping costs and your return shipping costs are non-refundable. We can only refund the credit card used in the original purchase. The refund will occur within 7 to 14 business days of us receiving the player. For orders originating in the state of California, we will also refund any state sales tax incurred.

Do you warranty refurbished units?

Yes, all refurbished players carry a one year limited warranty and benefit from the 30 money-back guarantee. Units are fully tested and assembled in new cases prior to leaving our state of art factory.

Is the 30-day satisfaction guarantee valid if I purchase through a reseller?

Unfortunately, this only pertains to products purchased from this website. Any purchase through a reseller will need to be addressed through that reseller.

How long does it take for my credit card to receive the refund after I have returned the product?

We will process the refund once we have received the returned player and verify that the original items are included. We can only refund the credit card used in the original purchase. The refund will occur within 7 to 14 business days of us receiving the player.

What happens if I lose or break my remote?

We sell replacement remotes on our replacement parts ordering page.

What to do if you receive the wrong item or an item you didn't order?

Contact us immediately through e-mail with this form or by phone +1 (650) 210-9400 (Ext. 2) 9AM - 5 PM PST. Monday - Friday.

What do I do if I believe I am missing an item?

Contact us immediately through e-mail with this form or by phone +1 (650) 210-9400 (Ext. 2) 9AM - 5 PM PST. Monday - Friday.

Whom may I contact for help?

We welcome email to support@slimdevices.com, or call us at +1 (877) 887-8889.